FAQs

What is the status of my order?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. 

Can I expedite my shipping?

Yes! We offer expedited shipping options within checkout.

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our customer service team at co.seekandfind@gmail.com

Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our return policy and make a new purchase for the item or items you want through our site.

Why was my item returned to sender?

Returned to sender is a common policy used by post carriers to handle items that could not be delivered. If an item could not be delivered for any reason, the item would be sent back to the indicated return address. You have 30 days to claim a package that is returned to us. You will no longer qualify for a refund after 30 days and products will be put back in stock. 

What is our Return and Refund Policy?

All returns must be mailed out within 14 days of receiving your package. All items must be in new, unused, and unworn condition. Please try on all clothing with care, any items with stains or odors will not be eligible for a return or exchange.
For hygiene purposes, we do not accept returns under any circumstances for bodysuits and panties. These items as well as sale, jewelry, accessories, swim and intimates 
All Sale items are Final sale 

Who is in charge of shipping fees when returning an item?

• All shipping fees that occur during a return are the responsibility of the customer and original shipping fees are non-refundable